INFORMATION
Links to various information pages, as well as a collection of frequently asked questions.
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Exchanges & Returns
The Complete FAQ
Mini FAQ
How do I return or exchange a product?
At DRAGO, we offer an extended 60-day return policy – an optional upgrade we've chosen instead of the statutory 14 days. We do this because we believe you should have a good opportunity to make the right choice – stress-free.
From the moment you confirm your order, you have just under 2 months to decide whether you want to keep your product – which we expect you will, as we have an incredibly low return rate.
If you wish to initiate the return process or exchange a product, please click HERE.
How much does delivery cost?
At DRAGO, we offer a flexible solution regarding delivery prices.
Delivery to Denmark:
- Receive your order by the next business day if you order before 1:45 PM.
- Free shipping on orders over 595 DKK
Our 3 delivery options
- DAO Parcel Shop delivery: 39 DKK | Delivery time: 1-2 business days
- GLS Parcel Shop delivery: 49 DKK | Delivery time: 1-2 business days
- DAO Home Delivery: 49 DKK | Delivery time: 1-2 business days (morning)
Delivery to the EU
- Delivery time within the EU is generally 1-3 business days.
- Free shipping on orders over 895 DKK
- The price of delivery depends on the destination and the chosen delivery method.
When will I receive my order?
All our orders have a delivery time of 1-2 business days.
If you order before 13:45, you will normally always receive your package the next day.
If you order on a weekend, the package will be shipped at 14:00 on the next business day, and you will then receive your package the day after.
Who makes your products?
At DRAGO, we are behind the development of the entire product, from the initial concept and design to the precise dimensions of the product.
Every new piece of clothing is the result of months of relentless effort, refinement, and constant progression.
Each piece is the result of a meticulous design and production process, where expert craftsmanship is a tireless factor running through every collection, silhouette, and individual garment.
We have one simple mission: The world's most ambitious community, built on the world's best brand.
How do customers review their experience?
At DRAGO, we exclusively have 5-star reviews, both on our own website and on Trustpilot.
We believe this is because we care about what we deliver, both in terms of product and service: everything that affects your customer experience, from when you use our website, to delivery, the product itself, and in case you need to exchange your product, also the return/exchange process.
We will always prioritize the customer experience, so don't hesitate to send us your recommendations HERE.
Contact us
Do you have a question that hasn't been answered directly, do you have a suggestion you'd like to share, or something else entirely? Contact us directly via the button below.