Digital Gift Card
DETAILS
Choice is the gift: The opportunity to choose the perfect product for yourself.
The card can be used directly on the website.
HOW: The gift card will be delivered within 24 hours directly to your email inbox, with instructions on how to use it.
TRANSPARENT: Our gift cards have no hidden fees. This means that a gift card of DKK 1000 corresponds to a normal use of DKK 1000 on the website.
TIME LIMIT: There is a 12 month expiration date on our online gift cards.
MATERIAL
DELIVERY & RETURNS
DENMARK
Free Express Delivery (1-2 business days) over DKK 595
Delivery to DAO parcel shop: DKK 39
Home delivery DAO: DKK 49
Home delivery GLS: DKK 49
The price for International delivery is calculated at checkout.
RETURNS & EXCHANGES
If you wish to return or exchange your item, we offer an extended 60-day return period.
You can return or exchange your order via this link: CLICK HERE.
OTHER
Washing guide: To maximize the product's lifespan, wash at 30 degrees or below. Wash the product inside out and avoid tumble drying. It is recommended to air dry the product at cold temperatures.
Pre-Shrunk: The product has been pre-washed and therefore shrinks minimally when washed.
Complete the Outfit
DESIGNED IN COPENHAGEN
WORN WORLDWIDE
FREQUENTLY ASKED QUESTIONS
How do I return or exchange a product?
At DRAGO, we offer an extended 60-day return policy – an optional upgrade we have chosen instead of the statutory 14 days. We do this because we believe you should have a good opportunity to make the right choice – without stress.
From the moment you confirm your order, you have just under 2 months to decide if you want to keep your product – which we anticipate, as we have an incredibly low return rate.
If you wish to initiate the return process, or if you wish to exchange a product, please click HERE.
How much does delivery cost?
At DRAGO, we offer a flexible solution regarding delivery prices.
Delivery to Denmark:
- Receive your order by the next business day if you order before 1:45 PM.
- Free delivery on orders over DKK 595
Our 3 delivery options
- DAO Parcel Shop delivery: DKK 39 | Delivery time: 1-2 business days
- GLS Parcel Shop delivery: DKK 49 | Delivery time: 1-2 business days
- DAO Home delivery: DKK 49 | Delivery time: 1-2 business days (morning)
Delivery to EU
- Delivery time within the EU is generally 1-3 business days.
- Free delivery on orders over DKK 895
- The price of delivery depends on the destination and the chosen delivery method.
When will I receive my order?
All our orders have a delivery time of 1-2 business days.
If you order before 13:45, you will normally always receive your package the next day.
If you order on a weekend, the package will be shipped at 14:00 on the next business day, and you will then receive your package the day after.
Who makes your products?
At DRAGO, we are behind the development of the entire product, from the initial concept and design to the precise dimensions of the product.
Every new piece of clothing is the result of months of relentless effort, refinement, and constant progression.
Each piece is the result of a meticulous design and production process, where expert craftsmanship is a tireless factor running through every collection, silhouette, and individual garment.
We have one simple mission: The world's most ambitious community, built on the world's best brand.
How do customers review their experience?
At DRAGO, we exclusively have 5-star reviews, both on our own website and on Trustpilot.
We believe this is because we care about what we deliver, both in terms of product and service: everything that affects your customer experience, from when you use our website, to delivery, the product itself, and in case you need to exchange your product, also the return/exchange process.
We will always prioritize the customer experience, so don't hesitate to send us your recommendations HERE.
DIDN'T FIND YOUR ANSWER?
Do you have questions about DRAGO and our products - about our shipping and returns - or anything else? Write below. We usually respond within 24 hours.