FAQ

Frequently Asked Questions about DRAGO

ABOUT DRAGO

DRAGO was created by our team in Copenhagen – people with a passion for clothing, quality, and ambition.

Everything we do stems from the idea that discipline and dedication can take you anywhere – and we live by that through Never Quit.

One of the main reasons DRAGO was created was simple: we couldn't find products that met our own standards for quality, design, and materials.

That's why we always choose our own products – unless we are in a situation where we haven't yet developed that type, or are in the research phase of a new product category.

For us, life is about being so ambitious that it seems unrealistic to others – and then doing exactly what it takes to make it a reality.

That's what Never Quit means to us: the relentless pursuit of achieving one's greatest goals.

PRODUCT DEVELOPMENT

One of the main reasons DRAGO was founded was simple: we couldn't find products that met our own standards for quality, design, and materials.

That's why we always choose our own products – unless we are in a situation where we haven't yet developed that type, or are in the research phase of a new product category.

At DRAGO, we take great pride in the fact that all products are developed in-house by us.

The process can take anywhere from several months to several years of research and countless trials before we arrive at the final product – ready to be put into production and end up in your hands.

We don't take the final step in the process lightly, because we know that your experience depends on our dedication to delivering the highest quality we possibly can.

We only use materials we believe in.

Our collections are free from cheap fabrics – instead, we choose materials that feel natural and maintain their shape and quality over time.

This includes high-quality cotton for our T-shirts, durable nylon for our track pants, and breathable mesh materials in premium polyester for products that require extra ventilation.

PAYMENT, SECURITY AND TRACKING

Contact us immediately here, with documentation of the damage/defect the product arrived with, and we will ensure a quick and fair solution.

We accept most internationally used payment methods, such as VISA, Mastercard, Mobilepay, Klarna, PayPal, Apple Pay, Google Pay, etc.

If there is a payment method you prefer that we have not yet set up, please contact us here, and we will see what we can do.

We will only charge your chosen payment method when your order is about to be shipped.

Therefore, you can also cancel your order until this has happened. After this, you will have the option to return your order once you have received it.

DELIVERY

We use delivery through GLS and DAO because we know that these companies offer high quality and reliable delivery services.

When you reach our checkout page, you will be able to choose between:

Delivery to one of 3 parcel shops near your chosen address
Or direct delivery to your door

Our standard delivery time is 1-2 business days. If you place your order before 1:45 PM on a weekday, your package will be with you the next day.

If you order before 1:45 PM on a weekday and choose DAO Home Delivery, the order will be with you the next morning – we hear from our customers that it is often before 6:00 AM.

You can always check the current status of your package by using the tracking link in your order confirmation.

We offer international delivery when you shop at www.clubdrago.dk.

If we do not yet ship to your country or area, please send us a message here with your details – and we will find a solution and arrange for delivery to you.

At DRAGO, we pay for the shipping of your order when your order is DKK 595 or more, and of course, you get the same fast 1-2 day delivery and high-quality service.

RETURNS AND EXCHANGES

All you have to do is follow the link below. It won't take more than a couple of minutes and a trip to your nearest parcel shop - then we'll take care of the rest.

Start your return journey here: https://www.returnflows.com/drago

We ensure that the return process is as simple as possible.

All you have to do is follow the link below. It won't take more than a couple of minutes and a trip to your nearest parcel shop - then we'll take care of the rest.

Start your return journey here: https://www.returnflows.com/drago

We use DAO and GLS to ensure a high standard of quality and service. Simply drop off your return package at your nearest DAO or GLS parcel shop - they know how to handle your return package, in case you haven't tried this before.