RETURN & EXCHANGE GUIDE

When you shop at DRAGO, you have an extended 60-day return policy. The 60 days apply from the date your item(s) are received. Example: This means if you receive your package on the 1st day of the month, your right of withdrawal expires exactly 60 days later. We must receive confirmation that the item has been shipped back to us before the withdrawal deadline has passed. The right of withdrawal applies to items that have not been used. We therefore cannot accept products that show signs of use or other degradation of their integrity.

We will refund the money to the payment card you used for the original purchase. The money will be returned to the customer once the item has been received by us, inspected, and most importantly, approved in accordance with our return requirements. We do not reimburse return shipping or the original shipping cost of the initial order.

Return Requirements

For us to approve a return, the item must be returned in its original condition, so that the product can be resold. This includes, among other things, that the item has not been used, washed, and is in the same condition as the customer received the product, which should also be the same condition as when it left DRAGO. In addition, it must be returned in its original packaging.

Items exempt from the right of withdrawal
For reasons of health protection and hygiene, the following products cannot be returned if the seal is broken or the packaging opened after delivery:

• Socks
• Underwear
• Water bottles and other products intended for liquid consumption
• Personal care products

These products are exempt from the right of withdrawal according to section 20, subsection 1, no. 5 of the Danish Consumer Contracts Act. Returns are only accepted if the item is returned in unused condition and in unbroken, original packaging.

Invalid Returns and Costs
If you return an item that does not meet the conditions for withdrawal, we reserve the right to reject the return and send the item back to you. In such cases:

• As a customer, you cover the shipping costs for the return. This will never cost more than our standard shipping cost, which you used for the original confirmation of your order.
• The shipping amount will be deducted from any refund or charged separately if there is no refund claim.
• We will always contact you before sending the item back.

We recommend that you carefully read our terms and conditions and contact us if in doubt before returning products that may be exempt.

Return Shipping

DRAGO offers an extended 60-day return shipping policy. This means you can return/exchange products from your order within 60 days of receiving it. The customer pays for the return shipping. You simply need to use the link you find under "return" on our product pages.

For partial returns of an order, the shipping amount for the original order will not be refunded. For a complete return of an order, the shipping amount from the original order will be refunded. In cases where the shipping amount is refunded, the refunded amount will be equal to the cheapest standard form of delivery.

Access our return portal here: https://www.returnflows.com/drago